Right of withdrawal
Notice of the right of withdrawal (Widerrufsbelehrung) for consumers
Consumers (§ 13 of the German Civil Code, BGB) are, as a matter of principle, entitled to a statutory right of withdrawal in the case of contracts concluded by means of distance selling (online shop). There is no right of withdrawal in the case of custom-made items (see “Exclusion of the right of withdrawal” below). For entrepreneurs (§ 14 BGB) there is no right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
If you ordered several goods as part of a single order which are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last item of goods.
In order to exercise your right of withdrawal, you must inform us
Die Container GmbH
Oberweg 6
82008 Unterhaching
Germany
E-mail: info@diecontainergmbh.com
by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. For this purpose you may use the attached model withdrawal form, which is, however, not prescribed.
In order to observe the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which the notification of your withdrawal from this contract was received by us. For this reimbursement we shall use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier point in time.
You must return or hand over the goods to us without delay and in any case at the latest within fourteen days of the day on which you notify us of the withdrawal from this contract. The deadline is observed if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. In the case of large-volume goods or goods that have to be shipped by freight forwarder (e.g. containers), these costs may be considerable; on request we will tell you the expected amount of the return shipping costs.
You only have to pay for any loss in value of the goods if this loss in value is attributable to handling of the goods that was not necessary in order to examine their condition, properties and functioning.
Exclusion of the right of withdrawal for custom-made items
There is no right of withdrawal in the case of contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (§ 312g (2) no. 1 BGB). This concerns in particular containers individually configured or manufactured according to the customer’s wishes (e.g. with an individual floor plan, special equipment, customer-specific dimensions or colours). We will indicate separately during the ordering process and in the order confirmation whether your order is such a custom-made item.
No right of withdrawal for entrepreneurs
The statutory right of withdrawal is available exclusively to consumers within the meaning of § 13 BGB. If you conclude the contract as an entrepreneur (§ 14 BGB) in the course of your commercial or self-employed professional activity, there is no right of withdrawal.
Model withdrawal form
(If you wish to withdraw from the contract, please fill in this form and send it back.)
To:
Die Container GmbH
Oberweg 6
82008 Unterhaching
Germany
E-mail: info@diecontainergmbh.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) __________________ / received on (*) __________________
Name of the consumer(s): __________________
Address of the consumer(s): __________________
Signature of the consumer(s) (only if this notification is made on paper): __________________
Date: __________________
(*) Delete as applicable.
You can also conveniently fill in and submit the model withdrawal form online: fill in the withdrawal form online. The use of this form is voluntary; you can equally withdraw without any particular form by post or e-mail.
As at: August 2026