Returns & refunds

We want you to be satisfied with your purchase. On this page we explain the conditions under which you can return goods and how the refund is handled. This page supplements our detailed notice of the right of withdrawal and is consistent with it in substance.

Return period

Consumers are entitled to a statutory right of withdrawal of 14 days from receipt of the goods. Within this period you can withdraw from your order without giving reasons. An exception applies to custom-made items and containers configured individually according to the customer’s wishes: for these there is no right of withdrawal pursuant to § 312g (2) no. 1 BGB (see Right of withdrawal). For entrepreneurs there is no statutory right of withdrawal or return.

Condition of the goods

The goods should be in their original condition for return. You only have to pay for any loss in value of the goods if this loss in value is attributable to handling of the goods that was not necessary in order to examine their condition, properties and functioning. Installation, connection or any other putting into use of the container that has already taken place can therefore give rise to a claim for compensation of value.

How the return is handled

1. Declare your withdrawal to us clearly, e.g. by e-mail to info@diecontainergmbh.com, by post or via our online withdrawal form.
2. We confirm receipt of your declaration of withdrawal and agree with you on the collection or return of the goods. In the case of goods that have to be shipped by freight forwarder (e.g. containers) we will, on request, organise the return transport against reimbursement of the costs by you.
3. After receiving the goods back, or proof of return, we check the condition of the goods.
4. The refund is made in accordance with the deadlines below.

Costs of the return shipment

The direct costs of the return shipment are borne by the withdrawing consumer. In the case of large-volume goods or goods that have to be shipped by freight forwarder, such as containers, these costs may be considerable; on request we will tell you the expected amount before the return transport is organised.

Refund

After an effective withdrawal we shall reimburse to you all payments we have received from you, including the standard delivery costs, without delay and at the latest within 14 days of the day on which your declaration of withdrawal was received by us. We may refuse reimbursement until we have received the goods back or you have provided proof of the return shipment, whichever is the earlier point in time. The refund is made via the same means of payment that you used for the original payment (e.g. return bank transfer, credit note via Stripe or PayPal), unless something else was expressly agreed with you. You will not incur any additional fees for the refund.

Complaints and defects

Irrespective of the right of withdrawal, your statutory warranty rights apply in the case of material defects, in accordance with our General Terms and Conditions. Please report defects to us promptly via Contact so that we can arrange for rectification, replacement delivery or another solution.

Questions about returns and refunds

If you have questions about returns, withdrawal or refunds, you can reach us at:

Die Container GmbH
Oberweg 6, 82008 Unterhaching
E-mail: info@diecontainergmbh.com
Opening hours: Mon–Fri 08:00–18:00

As at: August 2026